Return Policy

At Grandma’s Girl Soapery & Candle, each item is lovingly handcrafted in small batches, making every piece unique. For this reason, all sales are final and we do not accept returns or exchanges on handmade goods.

​

We encourage you to read product descriptions carefully before purchasing and reach out with any questions — we’re always happy to help you choose the perfect item.

​

Damaged Goods

While we take great care to package your order securely, sometimes life on the road is a little too rough. If your order arrives damaged, we will gladly make it right.

To qualify for a replacement or store credit:

1. Contact us within 3 business days of delivery.

2. Provide your order number and clear photos of:  The damaged item. 

3. The original packaging (inside and outside)

4. Keep the damaged item and packaging until your claim has been processed.

​

Resolution Options:​

​

• A replacement of the same item (subject to availability)

• Store credit for the value of the damaged item

Please note:

• Claims after 3 business days may not be eligible.

• We are not responsible for damage caused by misuse, neglect, or failure to follow care instructions.