Handmade takes a little time, and careful packing is part of the craft.

Processing & Shipping

Grandma’s Girl Soapery & Candle creates and prepares products in small batches. In-stock orders are generally processed within 3–5 business days before shipment. Processing time is separate from carrier transit time.

During holidays, seasonal releases, vendor-event weekends, or periods of high order volume, processing may take a little longer. If an item requires an extended preparation time, that information will be noted in the product description whenever possible.

Once your order ships, tracking information will be provided when available.

Shipping & Handling

Every Grandma’s Girl order is packed with care. Because our collection includes products ranging from lightweight soaps and body care to glass candles and larger specialty wax creations, shipping costs may vary according to package size, weight, destination, and the products ordered.

Shipping and handling charges are calculated at checkout when available. Handling costs help cover the packaging materials necessary to prepare and protect your handcrafted goods during transit.

Warm-Weather Shipping

Candles, wax melts, specialty wax creations, body butters, and other temperature-sensitive products may soften or melt when exposed to high temperatures during transit or after delivery. We take care when preparing these items for shipment; however, we cannot control temperatures once a package leaves our hands.

During warmer months, customers are encouraged to track deliveries closely and bring packages indoors as soon as possible after arrival.

Damaged Orders

We carefully inspect and package orders before shipment. If your order arrives damaged, please contact Grandma’s Girl within 48 hours of delivery and include clear photographs of the damaged item, the shipping box, and the packaging materials. Please keep all original packaging until your claim has been reviewed.

We will work with you to determine the appropriate resolution.

Returns & Exchanges

Due to the personal-use nature of soaps, body care, fragrance products, and other handcrafted goods, we do not accept returns or exchanges on opened or used products.

If you receive an incorrect item or there is a problem with your order, please contact us promptly so we can make it right.

Because handcrafted products naturally vary, slight differences in color, shape, texture, decoration, and appearance are not considered defects. These little variations are part of what makes handmade, handmade.

Questions About Your Order?