Customer care at Grandma's Girl Soapery & Candle

At Grandma's Girl Soapery & Candle, we believe every customer deserves the same warmth and care we pour into everything we make. If you have questions about an order, shipping, local pickup, or one of our handcrafted products, please reach out. We're a small business, and your experience with Grandma's Girl matters to us.

Common questions & helpful answers

We've gathered answers to some of the most frequently asked questions to help you quickly find the information you need. From order details to product care, our goal is to make your experience with Grandma's Girl Soapery & Candle as delightful as our products.

What are your shipping and processing times?

Information on shipping and processing times can be found on our Shipping & Returns page. We strive to get your handcrafted items to you as quickly as possible.

Do you offer local pickup?

Local pickup may be available for select orders. Available pickup options will be shown during checkout when applicable. You can also visit our Market Days & Vendor Events page to see where you can shop Grandma's Girl in person. If you have questions about pickup before placing your order, please contact us.

What is your return or exchange policy?

Please review our comprehensive Shipping & Returns policy for all information regarding returns, exchanges, and damaged items. Your satisfaction is important to us.

Where can I find information about your product ingredients?

We believe in transparency. Detailed ingredient lists for all our handcrafted soaps, candles, and body care products are available on our Ingredients page.

What fragrance options are available?

Explore our wide range of unique fragrances for soaps, candles, wax melts, and fine fragrances. You can find more details about our scent profiles on the individual product pages in our Shop.

How do I care for my Grandma's Girl products?

Care and use can vary by product. Please follow any instructions provided with your item and review the product information in our shop. If you're unsure how to use or care for a Grandma's Girl product, please contact us—we're happy to help.

Do you accept custom or special requests?

While we focus on our current collections, we love hearing your ideas! For any custom or special requests, please contact us directly, and we’ll consider possibilities.

What if my handcrafted item has natural variations?
Due to the artisanal, small-batch nature of our products, natural variations in appearance, color, or design may occur. These unique characteristics are part of the charm of handcrafted goods, reflecting our commitment to old-fashioned craftsmanship.

Need to get in touch?

We're here to help! For questions about orders, products, pickup, shipping, or other concerns, please reach out. As a small handcrafted business, we personally review every message. We appreciate your patience as we ensure thoughtful, personal attention to each inquiry, responding as soon as we are able. During busy production days or vendor events, response times may vary, but rest assured, your message is important to us.