Privacy Policy

Grandma’s Girl Soapery & Candle
Effective date: October 1, 2026

Grandma’s Girl Soapery & Candle (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information when you visit ggsoapery.com, make a purchase, subscribe to our emails, or contact us. It also covers customer information we receive through PayPal transactions and in-person sales.

Information We Collect

We may collect:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, order amounts, transaction references, payment status, and delivery details.

  • Communications: Information you provide through inquiries, customer service messages, reviews, or custom order requests.

  • Email preferences: Your subscription details and marketing preferences.

  • Website information: Our website platform and connected services may collect your IP address, browser and device information, pages visited, and cookie information.

We receive information directly from you and from services that help process payments, manage orders, and operate our website.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping, pickup, refunds, and customer support.

  • Send order confirmations, receipts, and delivery updates.

  • Respond to questions and custom order requests.

  • Send newsletters, product announcements, and offers when you subscribe.

  • Maintain business, accounting, and tax records.

  • Operate and improve our website and services.

  • Help prevent fraud, resolve disputes, and meet legal obligations.

Payments and PayPal

Payments are processed through third-party payment providers, including PayPal and Stripe, depending on your checkout selection.

These providers process payment details under their own privacy policies. We receive information needed to manage your purchase, such as your contact details, transaction reference, payment status, and order information. We do not store your full payment card number or card security code.

For information about PayPal’s practices, please review the PayPal Privacy Statement.

How We Share Information

We share information as needed with providers that help us operate our business, including:

  • Webador for website hosting and online store services.

  • PayPal and Stripe for payment processing.

  • Shipping carriers for order delivery.

  • Constant Contact for email subscriptions and newsletters.

  • Professional advisers or authorities when needed for accounting, legal obligations, fraud prevention, or dispute resolution.

These providers may process information under their own privacy policies and applicable agreements.

We do not sell or rent your personal information.

Cookies and Website Technologies

Our website and connected services may use cookies or similar technologies to support shopping carts, checkout, security, preferences, and website usage statistics.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking some cookies may affect website features or checkout.

Email Marketing

If you subscribe to Grandma’s Girl Fragrance Circle or other promotional emails, we use your email address to send updates and offers.

You may unsubscribe using the link in our marketing emails or by contacting us. Unsubscribing from marketing does not stop necessary communications about an order.

Information Retention and Security

We retain personal information for as long as reasonably needed to fulfill the purposes described in this policy, including maintaining required records and resolving disputes.

We take reasonable precautions to protect personal information. However, no electronic storage system or internet transmission can be guaranteed completely secure.

Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to change your marketing preferences.

Depending on where you live and applicable law, you may have additional privacy rights. We will handle requests as required by applicable law and may need to verify your identity. Some information may need to be retained for legal, accounting, fraud prevention, or transaction purposes.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.

Other Websites

Our website may contain links to other websites or services. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this policy as our business practices or legal requirements change. Updates will be posted on this page with a revised effective date. We will provide additional notice when required by law.

Contact Us

For privacy questions or requests, contact:

Grandma’s Girl Soapery & Candle
Email: support@ggsoapery.com
Website: https://ggsoapery.com